Some applications expect Windows Service Pack 1 or 2 even though a higher service pack is already installed, such as SP3. The following registry key change will report SP2 as being installed instead of SP3.
HKLM\System\CurrentControlSet\Control\Windows – Edit CSDVersion – Change the value from 300 hex to 200 hex. Reboot the workstations.
Install the App then change the value back and reboot again.